Back to top

Advice, Support & Guidance Coordinator

Department: Housing & Welfare Services

Salary: £28,500 Per annum 

Contract: Full Time

Closed Date: 11:59 PM on Friday 29th November 2019

Start Date: TBC

Interviews: TBC

Main Purpose of Job

To coordinate and deliver our 'Independent Lifestyles' Project through the design and delivery of a range of integrated homeless prevention, welfare and tenancy sustainment services across Brent.

Key Accountabilities

  1. Under the direction of the Director of Housing and Welfare, coordinate the 'Independent Lifestyles' Project, a Big Lottery Funded scheme that provides interventions to those experience crisis around homelessness, welfare/benefits, mental health and other support needs.
  2. Provide high quality front line casework services to a set number of service users, as well as ensuring that all service users who are seeking assistance under this scheme recieve support from caseworkers/volunteers
  3. Coordinate the delivery of a number of drop-in services across the borough of Brent, and making connections to expand the delivery of additional drop-in services. 
  4. Manage and develop staff and volunteers and ensure that they have the skills, knowledge and interpersonal capabilities necessary to carry out accurate assessments of clients, often with multiple complex needs, and that appropriate advice, guidance and signposting is provided at all times; directly provide expert coaching, mentoring, guidance and therapeutic interventions to clients with the most complex needs and challenging behaviors
  5. Maintain an up to date knowledge of current legislation, regulations, case law and best practice working methods within the areas relevant to service provision and ensure that such knowledge is reflected in operating policies and procedures and disseminated to staff and volunteers in a timely manner; ensure safeguarding policies are properly implement in the Independent Lifestyles Programme
  6. Devise and implement training for peer support volunteers and ensure that appropriate quality assurance audits and evaluation mechanisms are carried out by independent external bodies (eg AQS, Southampton University) in order to assess intervention effectiveness and impact and quality of advice provided
  7. Develop and maintain effective working relationships and coordination with statutory services and ensure smooth transition of clients; ensure that accurate assessments are carried out as to clients ability to live independently and that where necessary appropriate complementary support is provided during the transition phase
  8. Assist the Director of Housing and Welfare in managing the project budget and resourcing plans in order to ensure financial sustainability and continuity of service delivery at all times; ensure that sufficient trained volunteers (eg peer mentors) are available to deliver the service and that drop in centers, client contact points and the on line portal are adequately resourced at all times
  9. Assist the Director of Housing and Welfare to promote the work and impact of Ashford Place in the field of homelessness at both local and national level by attending conferences and meetings where appropriate
  10. Lead and manage the Independent Lifestyles Caseworker, ensuring that they are clear about their role and objectives and have the skills, expertise and motivation required to deliver a high quality service to all clients and ensure that appropriate standards of service and conduct are adhered to at all times

Essential Background and Experience

  • Previous experience (1 years +) delivering welfare and housing advice to vulnerable clients (eg homeless, refugees, ex offenders, substance abusers)
  • Experience working with local stakeholders and establishing strong community networks
  • Excellent communication, influencing and motivation skills; internally to manage and maintain staff and volunteer motivation and focus on priorities in a challenging and often pressurised environment; externally to build constructive and collaborative working partnerships with external bodies (eg Local Authority, NHS, Immigration Service, landlords, local community etc)
  • Ability to build and sustain empathy and rapport with clients
  • Up to date knowledge of housing and welfare legislation
  • Excellent analytical, problem solving and decision making skills
  • Ability to innovate and operate responsively in a fast changing environment


Ashford Place is a medium sized, highly innovative charity that has a strong track record of demonstrable impact across all its service lines. Project Coordinators

in this organization are required to actively champion its distinctive culture and values, who are flexible, adaptable and responsive to change and who have a strong commitment to the delivery of value for money client services which have sustainable impact. Highly developed levels of empathy, relationship building skills and resilience are required in order to operate in what is often a pressurized environment. The Independent Lifestyles Project is a fully funded project (until November 2021) designed to prevent homelessness occurring and to enhance clients tenancy sustainment. It is delivered through a number of drop in centres across the borough and programme effectiveness and impact is assessed through partnership with Southampton University.

The post holder is required to hold a valid Enhanced Disclosure from the DBS.

To apply, please complete application form and return to