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Job Title: Caseworker

Department: Housing &Welfare

Responsible to: Assessment Centre Coordinator

Salary: £22,500 pro rata 

Closing date: 12 December 23:59

Job Description

At Ashford Place, we run a project, which is unique in London, a direct access assessment centre that is open 24/7, 365 days a year. Its goal is to provide emergency accommodation for up to 30 rough sleepers a night, providing them with the support needed to move into long-term accommodation and address their underlying needs.

We are moving into our 4th year, and in that time have provided emergency accommodation for over 400 homeless people. They have come from every corner of the planet, with so many different stories and journeys, but the same ambition: To live a better and more prosperous life.

We are looking for a committed, empathetic, imaginative and computer literate individual who have the determination to change the lives of others for the better, who will not accept things as they are with people sleeping on the streets of our city.

This role will allow you be forever be part of the solution.

During your time at Ashford Place, you will have to ensure that the centre is a calm and ordered environment, and during particular shifts provide casework to the clients. You will be responsible for assessing new clients to the service and ensuring that they are provided with realistic and helpful routes back into accommodation.  

This casework includes:

  • Providing emotional support to vulnerable clients and build empathy with them.
  • Assessing new clients and making recommendations to the team about which client to book into the Assessment Centre.
  • Developing a detailed support plan with each client on your caseload.
  • Identifying their support needs and assisting them with each support need.
  • Finding accommodation for these clients and using ingenuity in sourcing new accommodation routes.
  • Establishing new and meaningful activities for our clients.  

For an experience of diversity, there is no better place in the UK, as we have people from the all over the world including Eastern Europeans, Africans, South East Asians, and recent refugees from the conflicts in Syria, Eritrea, and Sudan. The people you meet, the stories they will tell, the peace you will get from the environment and the good you will feel in yourself for doing this, none of it can be overstated enough.

You can watch some of our videos here including the visit of our patron Ben Bailey 'Doc Brown' Smith on our website. 

Responsibilities of the support worker include:

  1. Providing support for clients at set shifts. You will work an average of 34.5 per week which include:

Two daytime shifts every two weeks (8am-4pm)

Two evening shifts every two weeks (4pm-11pm)

One overnight (midnight-8.30am) every two weeks.

Every Saturday/Sunday daytime (8am-4pm).

  1. Ensuring that reception is attended to and that only those who are booked in are admitted to the centre.
  2. Undertaking work with a caseload of clients (responsibilities listed above).
  3. Setting up housing Benefit and other benefits, securing grants and loans, searching for new housing streams.
  4. Ensuring that the centre is an active and enjoyable place for clients, making sure that existing activities take place and proposing new ones.
  5. Showing empathy and resolving conflict in a high-pressure environment.
  6. Providing the line manager with a comprehensive report of casework every two weeks.
  7. Maintaining an up to date checklist of a bed spaces and lockers, allocating them to new clients when appropriate.
  8. Undertake ongoing professional development, attending training that is deemed necessary following supervision and appraisal.
  9. Supervision of volunteers in the evening and weekends.
  10. Actively promote and uphold Ashford Place’s Code of Conduct, Values, priorities and customer service standards.
  11. Implement Ashford Place’s Equal Opportunities policies and to work actively to overcome discrimination on grounds of race, sex, disability, sexuality or status within Ashford Place’s service. To take responsibility appropriate to the post for tackling racism and promoting good race, ethnic and community relations.
  12. Ensure all appropriate aspects of health and safety are applied in respect of the staff group i.e. lone working policy, outreach risk assessments etc. 
  13. The post holder will be required to undertake any other duties to meet the demands of the service as required within the grade and competence of the post.

The post holder is required to hold a valid Enhanced Disclosure from the DBS.

To apply please respond with completed Application Forms.