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Crisis Assistance

In crisis and struggling to cope?

We believe in the importance of early intervention in stopping a crisis from escalating. At Ashford Place this is something we see, where many of our clients could have prevented their homelessness if they had received advice and support. In addition to this, Brent's geographically and culturally diverse nature means many people aren't aware of the support available and struggle to access services. This learning has come from the Independent Lifestyles Programme, a five year Big Lottery funded project that utilised the lived experience of our Peer Support Network to help those in crisis. This programme finished in June 2021, but we still continue to work to deliver this crucial support.

Our Housing Service helps with housing related queries which can be made by telephoning Ashford Place on 020 8208 8590option 3 (Housing) and leaving your name, contact number and message so someone can get back to you.

Alternatively, you may email us directly at and provide a description of your situation, along with your name and number for us to contact you. You can always drop in to see us. If we can help you on the spot we will and if not we will offer a face to face appointment.

Independent Lifestyles Project (2016-2021)

The Independent Lifestyles project was developed out of our experience of using a Peer Support Network to design and deliver services in our Assessment Centre. Working with Southampton University we developed a programme to use the experience of our Peers to help those in crisis. We believe that Peer Supporters are our greatest asset as they can combine their lived experience of the trauma of homelessness with training and the experience of helping those in crisis. This places them in a unique position to be able to empathise with clients and use their knowledge to design and deliver support.

We recognise that often those in need who have children or caring responsibilities can struggle to get advice and access services. To address this we provide an online portal where those in crisis can access advice and support.

If you are facing welfare, benefit, housing or debt issues and struggling to cope support is available from our Housing Assistance Team at Ashford Place or through our Online Portal.