19.03.2024
Many of our service users depend on Dial–a-ride to attend appointments and activities here at Ashford Place - the service offers a lifeline to those who otherwise would not be able to get out and about. The service can be chaotic which affects the confidence of those using the service and we are working hard to get Dial-a-rise to improve the client experience.
This week the team at Ashford Place had a productive meeting with TfL alongside colleagues from Age UK and Transport for All to discuss the ongoing issues members of the community have been having with Dial-a-Ride. TfL have made commitments that the service will improve, and we will continue to raise concerns with them to make sure that it does. It is important that Dial-a-Ride, which is a vital lifeline for so many of our service users, lives up to its promise to be a ‘gold standard service’.
